Customer Support and Onboarding Manager

Компания "LLC Evido ge"

Evido Azerbaijan is a part of Evido group is a leading marketing company specializing in providing advanced and efficient marketing solutions across various platforms, including Meta, TikTok, and Telegram. We are dedicated to helping high-potential markets develop faster by adopting innovative strategies and solutions.

We are seeking a Support and Onboarding Manager to join our dynamic Client team in Azerbaijan.

It is an entry-level position.

Responsibilities:

• Client Onboarding: Guide new clients through the onboarding process, ensuring they understand and can effectively use our platforms and services.
• Support: Provide ongoing support to clients, addressing their questions and resolving issues related to their campaigns and technical needs.
• Training: Conduct training sessions for clients to help them maximize the effectiveness of their marketing campaigns.
• Technical Solutions: Assist in implementing internal technical solutions to improve client experiences and campaign outcomes.
• Feedback Loop: Gather client feedback and work with internal teams to improve our products and services based on client needs.
• Documentation: Maintain up-to-date documentation and resources to support clients in using our platforms effectively.

Requirements:

• Language Skills: Proficient in English (C1 level) and native or fluent in Azerbaijani.
• Client Experience: Experience working with clients is required. Experience in the advertising sphere will be a significant plus.
• Learning Ability: Willingness and ability to quickly learn new concepts and tools.
• Teamwork: Strong teamwork skills with the ability to take responsibility for your work.
• Communication: Excellent communication skills, both written and spoken, to effectively convey ideas and solutions.
• Customer Focus: A genuine desire to help customers and improve their success.
• Stress Management: Ability to manage stress and stay composed under pressure.
• Proactivity: Demonstrated proactivity and ownership of tasks and projects.

Benefits:

• Remote Work: Enjoy the flexibility of working remotely, with a weekly meeting in Baku for a full working day, including lunch paid for by the company.
• Personal Growth: Opportunities for personal and professional growth within a fast-growing international organization.
• Competitive Compensation: Receive competitive compensation.
• Learning Opportunities: Work closely with the product team and company leadership to learn every aspect of our business.
• Professional Education: Gain expertise in the latest technologies in advertising and marketing, as we collaborate with the world's leading advertising platforms, including Meta, TikTok, Google, and Telegram.
• Positive Environment: Be part of a friendly and modern business environment that encourages innovation and growth.