Premium Support Manager (Türkiye)

Компания "Медиапоинт"

Responsibilities:

• ​​​​​​​Customer support in chats.
• Respectful and friendly interaction with customers, adhering to the established communication tone.
• Entering and updating customer data in the CRM system.
• Completing tasks within set deadlines (e.g., responding to chats within X minutes).
• Participating in training programs and workshops organized by the company to maintain a high level of knowledge and skills.
• Contributing to discussions and implementing improvements in support processes.

Ensuring a stable internet connection while working remotely.​​​​​​​

Requirements:

• ​​​​​​​​​​​​​​Fluent command of Turkish and English, both spoken and written.
• Experience in customer communication (customer support, call center, telemarketing, etc.).
• Proficient computer skills and fast typing speed.
• Ability to articulate thoughts clearly and concisely.
• High level of empathy and the ability to find an individual approach to customers.
• Responsibility, discipline, and attention to detail. Willingness to learn and develop professional skills.
• Ability to work remotely: capability to organize a workspace, equipment, and effectively manage time

What We Offer?

• Work schedule: shift floating schedule 5/2 or 2/2. There are night shifts.

• Work format: remote.

• Competitive salary and performance-based bonuses.
• Paid training to help you get started successfully.