Support Manager (TR)

Компания "PRO GAMING SOFTWARE LTD"

We’re inviting a Senior Support Manager to ensure top-tier customer care and promote our gaming brands on the Turkish market. Fully remote, high impact, lots of ownership.

What you’ll do:

• Respond to customer inquiries in Turkish via online chat, fast and empathetically.

• Advise on product features, tech issues, payments, and general questions (including handling negativity/idle chat).

• Hit personal financial targets and team CS goals.

• Collaborate across teams to improve processes and product.

What you’ll bring:

• Advanced Turkish (written & spoken).

• Stress resilience and sound judgment under pressure.

• Customer focus with non-confrontational conflict resolution.

• Quick decision-making and professional, friendly communication.

• Confident computer literacy.

Why you should consider this opportunity:

• Remote-first format: Mon–Fri, 10:00–19:00 (UTC+2) — skip the commute.

• Paid vacation & sick leave, plus an extra day off for your birthday.

• Competitive compensation that fairly reflects your expertise and impact.

• Engaging corporate events to learn, share experience, and grow with like-minded professionals.

• No micromanagement: we trust our team, encourage initiative, and keep a flat hierarchy for fast decisions.

• Ongoing professional development: continuous support to build new skills and advance your career.

• Dynamic work environment: a profitable, forward-thinking company where every specialist plays a key role.

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